Support

Contact support

Email info@kotsumi.com. To help us investigate efficiently, include the Kotsumi app version, iPhone model, iOS version, what you expected to happen, what actually happened, and the approximate time of the problem.

Do not send passwords, Apple authorization codes, private keys, service-role keys, or another person's unnecessary private information.

Account and sign-in

Support can help with email verification codes, Sign in with Apple, Google sign-in, account deletion, and account-related errors. Regular email sign-in uses a one-time code, so you do not need to create or reset a password. If your Apple account uses Hide My Email, mention the relay address shown for Kotsumi when relevant. Never send us your verification code.

Focus, Live Activity, and notifications

For timer, Live Activity, background completion, or notification problems, include whether the problem occurred in the foreground or background and whether notification permission is enabled in iOS Settings.

Planner, tasks, rooms, and chat

For planner or task issues, describe the date and action that failed. For room, Group Focus, chat, reaction, mention, announcement, or realtime issues, include the room name and what other participants observed. Do not send private room content unless it is necessary to understand the issue.

Safety reports and blocking

Use Kotsumi's in-app Report and Block tools for user-generated content whenever possible. These actions preserve the context needed for moderation. We prioritize safety reports according to severity and risk. For an appeal or a safety issue you cannot report in-app, contact support.

Privacy requests

See the Privacy Policy for data practices and the Account Deletion page for deletion details. For other privacy requests, contact info@kotsumi.com.

Emergency situations

Kotsumi is not an emergency service. If someone is in immediate danger, contact the appropriate local emergency service.